Frequently asked questions

You pick a plan and a billing period — monthly, quarterly, half-yearly or yearly. Longer periods cost less and the saving is shown before you pay. Every price on this site is exactly what checkout will charge; one pricing engine drives both.

Yes. Upgrades take effect immediately; downgrades take effect at the end of the period you have already paid for. Nothing is lost either way.

Yes — SAML 2.0 with any identity provider (Entra ID, Okta, Google Workspace, OneLogin, Keycloak), OIDC, and SCIM 2.0 user provisioning, alongside password, email one-time codes and authenticator apps.

GST is applied by the same engine that prices your plan, split into CGST/SGST or IGST by your GSTIN’s place of supply, and charged on the amount after any discount. Every invoice states the split.

Yes. Every register and report exports to CSV or Excel with a provenance stamp — the export itself is recorded on the audit trail — and account owners can request account deletion. A one-click full-organisation export is on our roadmap; today a complete export is assembled with support.

Traceline runs as a managed service today. A dedicated or on-premise deployment is available under enterprise agreements — talk to us.